Refund policy

  1. 1. “Seller” shall mean Neounik Signs and its successors and assigns.

    2. “Buyer” shall mean the Buyer or any person acting on behalf of and with the authority of the Buyer.

    3. “Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer if a Limited Liability Buyer on a principal debtor basis.

    4. “Goods” shall mean Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).

    5. “Services” shall mean all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits, shall include any supply of Services as defined supra).

    6. “Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer.

     RETURN AND REFUND POLICY

    1. Returns within 14 days of receipt per the shipping company's tracking number information for delivery.

    2. All merchandise must be unused, as it was when it was delivered, and in original packaging.  Any used merchandise returned will not be refunded.

    3. The buyer is responsible for return shipping charges and any customs charges.

    4. All returns are subject to a 15% restocking fee, additional fees may be included depending on the condition of the merchandise (damaged goods) when they are received.

    5. The buyer must report any damages from shipping the same day the item is received; images must be provided at the same time. Limited Manufacturer Warranty for 2 years from the date of purchase.

    NEOUNIK Signs Light Box Warranty shall not apply: (i) to any damaged Light Box Product that has been subjected to an accident, misuse, neglect, alteration, acts of God, improper handling, improper transport, improper storage, improper use of the application, improper installation, improper testing, or unauthorized repair, power fluctuation or failure, subjection to abnormal physical or electrical stress, use of incompatible products, non-approved power supplies/connections, or similar circumstances. (ii) to any Light-Box Product where the product has been exposed to water or (iii) to cosmetic problems or defects that result from normal wear and tear under ordinary use, and do not affect the performance or use of the product.

     

    2-YEAR LIMITED WARRANTY

    NEOUNIK Signs Light Box Frames are guaranteed to be free from LED lighting and electrical defects under this 2-year limited warranty for a period of 2 years from the date the item is proven received. This warranty does not cover cosmetic damage, water damage, physical damage, or scratches in the field. In the event an issue arises, email neo@neounik.com with video and picture proof of the issue, the issue must be visible within the proof. We will then set up a call tag or arrange for the unit to be shipped back to our warehouse for inspection. Once the inspection takes place, we will communicate via email or text with an update and status and the action that will take place.

    If you receive your light box & there is a LED/lighting issue, it must be documented within 24 hours of the item's arrival, and according to tracking from the shipping company.